Service
Support, Maintenance & Managed IT
Someone whose job it is to care when it breaks.Annual maintenance contracts, SLA-backed support, security patching and dedicated engineers for products already in production.
Overview
Software does not stay working on its own. Dependencies get security advisories, Android and iOS change their rules every year, payment gateways deprecate APIs, certificates expire at 2 a.m. on a Sunday. Somebody has to own that.
Our support engagements exist so that somebody is us. Clear severity levels, response times we publish rather than bury, and a monthly report showing what we did and what we recommend next.
Capabilities
What we build
Everything below is Support and Managed IT work we have shipped to production.
Annual maintenance contracts
A fixed monthly retainer covering bug fixes, dependency and security updates, uptime monitoring, backup verification and a defined allowance of enhancement work.
SLA-backed incident response
A published severity matrix with committed response times, a single escalation path, and a written post-incident review after anything serious.
Security patching & audits
Continuous dependency scanning, prompt CVE remediation, periodic penetration-test coordination, and clear reporting on what was found and fixed.
Legacy modernisation
Taking over an inherited or abandoned codebase: stabilise it first, document it, remove the highest-risk debt, then modernise incrementally rather than rewriting.
Dedicated engineers
Named senior engineers allocated to you monthly, working in your tools, your standups and your backlog — with a real handover if the person changes.
IT consulting & vendor management
Technology selection, licence and cloud contract review, security policy, and holding your other vendors to their commitments.
Technology
What we build it with
Monitoring
Security
Process
Coverage
Deliverables
What you get
- Signed SLA with severity definitions and response commitments
- Monitoring and alerting configured against agreed thresholds
- Monthly report: incidents, changes, security posture, recommendations
- Maintained dependency and patch inventory
- Verified restore test on a documented schedule
- Quarterly technical review with your leadership
Delivery
How the engagement runs
Same five stages every time, so you always know what week you are in and what comes next.
Discover
We start by understanding the business, not the feature list. Who is the user, what decision are they trying to make, what does success look like in numbers, and what is genuinely fixed versus assumed. Usually this reshapes the brief.
Design
Flows before pixels, then high-fidelity screens covering every state that matters — including the empty, offline and error states most projects discover late. Architecture is decided here too, and written down with its trade-offs.
Build
Two-week iterations, something in a real environment every single week, and a demo you can use rather than a status report you have to read. Typed contracts and CI keep the frontend and backend honest with each other.
Ship
Launch is a process, not a date: staged rollout, monitoring and alerting live before the first user, store submissions prepared against current policy, and a rollback path that has been tested rather than assumed.
Scale
After launch the questions change: what do users actually do, where does it cost too much, what breaks first at ten times the load. We instrument, review monthly, and plan the next quarter from evidence.
FAQ
Support & Managed IT questions
Related
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ExploreLet us talk about your Support & Managed IT project.
Tell us the problem and the constraints. You will get an honest read on scope, timeline and whether we are the right people for it.